What has to be on a customer invoice for it to work as a business record, and how should I number and issue invoices?

Source-verified · Reviewed 2026-09-12 · How we verify answers

What this page establishes

What the invoice does in your books

An invoice is a document submitted to a customer that identifies a transaction for which the customer owes payment to the issuer. (jurisdiction: United States (US accounting reference publisher; the article states no jurisdictional limit of its own), entity_scope: sellers issuing invoices to customers)

“An invoice is a document submitted to a customer, identifying a transaction for which the customer owes payment to the issuer.”
AccountingTools, Inc. (author Steven Bragg) — Invoice definition, 2026-05-08; Section 'What is an Invoice?'. Verified 2026-09-09.

The seller uses the invoice as a source document to prove that sales transactions have been created. (jurisdiction: United States (US accounting reference publisher; the article states no jurisdictional limit of its own), entity_scope: sellers issuing invoices)

“Another user is the seller, which uses the invoice as a source document to prove that sales transactions have been created.”
AccountingTools, Inc. (author Steven Bragg) — Invoice definition, 2026-05-08; Section 'Who Uses an Invoice?'. Verified 2026-09-09.

The total of all invoices issued, less any credit memos, will sum to the seller's credit sales total for the reporting period. (jurisdiction: United States (US accounting reference publisher; the article states no jurisdictional limit of its own), entity_scope: sellers reporting credit sales for a reporting period, conditions: credit sales only; credit memos deducted)

“The total of all invoices issued, less any credit memos , will sum to the credit sales total for the seller’s reporting period.”
AccountingTools, Inc. (author Steven Bragg) — Invoice definition, 2026-05-08; Section 'Who Uses an Invoice?'. Verified 2026-09-09.

A source document captures the key information about a transaction, such as (open list) the names of the parties involved, amounts paid if any, the date, and the substance of the transaction. (jurisdiction: United States, entity_scope: businesses generally (no entity type stated), conditions: list is illustrative ('such as'), not exhaustive; amounts paid stated as '(if any)')

“A source document captures the key information about a transaction, such as the names of the parties involved, amounts paid (if any), the date, and the substance of the transaction.”
AccountingTools, Inc. (author Steven Bragg) — Source document definition, 2026-05-16; Heading: "What is a Source Document?" — second sentence. Verified 2026-09-09.

Partly established. Established: the invoice stands as the record supporting both (S02). Missing: the invoice originates the receivable; the invoice originates the revenue entry.

Required authority: authoritative professional or accounting standard. Highest achieved: high quality professional secondary reference.

The elements a customer invoice has to carry

See An invoice is a document submitted to a customer that identifies a transaction for which the customer owes payment to the issuer.

See The seller uses the invoice as a source document to prove that sales transactions have been created.

See A source document captures the key information about a transaction, such as (open list) the names of the parties involved, amounts paid if any, the date, and the substance of the transaction.

The article presents the items that follow as information an invoice typically identifies — a description of typical content, not a stated requirement and not stated to be exhaustive. (jurisdiction: United States (US accounting reference publisher; the article states no jurisdictional limit of its own), entity_scope: invoices generally, conditions: hedged with 'typically')

“An invoice typically identifies the following information:”
AccountingTools, Inc. (author Steven Bragg) — Invoice definition, 2026-05-08; Section 'The Contents of an Invoice', list lead-in. Verified 2026-09-09. Flagged for professional review — a bookkeeper or accountant should confirm this applies to your situation.

Individual sales invoices should generally include, among other things, the date, the customer's name and address, the shipping address, the type of product, quantity sold, sales price, any shipping charges, and the amount of tax — the amount of tax thus appearing as its own item alongside the sales price and shipping charges. (jurisdiction: California, United States (California sales and use tax), entity_scope: Businesses issuing individual sales invoices for California sales and use tax purposes, conditions: Hedged: "should generally", not an absolute requirement; Qualified by the document's statement that required detail varies by industry; Publication 116, revision September 2018)

“Individual sales invoices should generally include the date, customer’s name and address, shipping address, type of product, quantity sold, sales price, any shipping charges, and the amount of tax.”
California Department of Tax and Fee Administration — Publication 116, Sales and Use Tax Records — Detailed Records, 2018-09; Detailed Records — "How detailed should my sales records be?". Verified 2026-09-09. Flagged for professional review — a bookkeeper or accountant should confirm this applies to your situation.

Not established from an authoritative source.

Required authority: authoritative professional or accounting standard. Highest achieved: high quality professional secondary reference, primary regulator or government.

Who the invoice identifies: you, your customer, the date and the number

See The article presents the items that follow as information an invoice typically identifies — a description of typical content, not a stated requirement and not stated to be exhaustive.

See Individual sales invoices should generally include, among other things, the date, the customer's name and address, the shipping address, the type of product, quantity sold, sales price, any shipping charges, and the amount of tax — the amount of tax thus appearing as its own item alongside the sales price and shipping charges.

The invoice number is listed among the information an invoice typically identifies. (jurisdiction: United States (US accounting reference publisher; the article states no jurisdictional limit of its own), entity_scope: invoices generally, conditions: governed by the lead-in 'An invoice typically identifies the following information:'; the article does not state the number must be unique)

“The invoice number”
AccountingTools, Inc. (author Steven Bragg) — Invoice definition, 2026-05-08; Section 'The Contents of an Invoice', first list item under 'An invoice typically identifies the following information:'. Verified 2026-09-09. Flagged for professional review — a bookkeeper or accountant should confirm this applies to your situation.

The name and address of the seller are listed among the information an invoice typically identifies. (jurisdiction: United States (US accounting reference publisher; the article states no jurisdictional limit of its own), entity_scope: invoices generally, conditions: governed by the lead-in 'An invoice typically identifies the following information:')

“The name and address of the seller”
AccountingTools, Inc. (author Steven Bragg) — Invoice definition, 2026-05-08; Section 'The Contents of an Invoice', list item under 'An invoice typically identifies the following information:'. Verified 2026-09-09. Flagged for professional review — a bookkeeper or accountant should confirm this applies to your situation.

The name and address of the buyer are listed among the information an invoice typically identifies. (jurisdiction: United States (US accounting reference publisher; the article states no jurisdictional limit of its own), entity_scope: invoices generally, conditions: governed by the lead-in 'An invoice typically identifies the following information:')

“The name and address of the buyer”
AccountingTools, Inc. (author Steven Bragg) — Invoice definition, 2026-05-08; Section 'The Contents of an Invoice', list item under 'An invoice typically identifies the following information:'. Verified 2026-09-09. Flagged for professional review — a bookkeeper or accountant should confirm this applies to your situation.

Not established from an authoritative source.

Required authority: authoritative professional or accounting standard, primary regulator or government. Highest achieved: high quality professional secondary reference, primary regulator or government.

What is being billed: description, quantities, amounts and the date of delivery

See The article presents the items that follow as information an invoice typically identifies — a description of typical content, not a stated requirement and not stated to be exhaustive.

See Individual sales invoices should generally include, among other things, the date, the customer's name and address, the shipping address, the type of product, quantity sold, sales price, any shipping charges, and the amount of tax — the amount of tax thus appearing as its own item alongside the sales price and shipping charges.

The date of shipment, or the date when services were delivered, is listed among the information an invoice typically identifies. (jurisdiction: United States (US accounting reference publisher; the article states no jurisdictional limit of its own), entity_scope: invoices generally, conditions: governed by the lead-in 'An invoice typically identifies the following information:')

“The date of shipment or when services were delivered”
AccountingTools, Inc. (author Steven Bragg) — Invoice definition, 2026-05-08; Section 'The Contents of an Invoice', list item under 'An invoice typically identifies the following information:'. Verified 2026-09-09.

A description of the items purchased is listed among the information an invoice typically identifies. (jurisdiction: United States (US accounting reference publisher; the article states no jurisdictional limit of its own), entity_scope: invoices generally, conditions: governed by the lead-in 'An invoice typically identifies the following information:')

“A description of the items purchased”
AccountingTools, Inc. (author Steven Bragg) — Invoice definition, 2026-05-08; Section 'The Contents of an Invoice', list item under 'An invoice typically identifies the following information:'. Verified 2026-09-09.

The quantities and total costs of the items purchased are listed among the information an invoice typically identifies. (jurisdiction: United States (US accounting reference publisher; the article states no jurisdictional limit of its own), entity_scope: invoices generally, conditions: governed by the lead-in 'An invoice typically identifies the following information:'; the article does not mention unit rates or currency)

“The quantities and total costs of the items purchased”
AccountingTools, Inc. (author Steven Bragg) — Invoice definition, 2026-05-08; Section 'The Contents of an Invoice', list item under 'An invoice typically identifies the following information:'. Verified 2026-09-09.

Partly established. Established: what is being billed (S11); the period or delivery date the charge relates to (S10). Missing: the quantities and rates or the basis on which the charge is computed; the currency of the amounts.

Required authority: authoritative professional or accounting standard. Highest achieved: high quality professional secondary reference, primary regulator or government.

Payment terms: the due date and how the customer can pay

The invoice due date is defined as the date on which the seller expects to receive payment from the buyer. (jurisdiction: United States (US-based professional publisher; the article states no other jurisdiction and describes general commercial billing terminology), entity_scope: sellers and buyers exchanging invoices)

“The invoice due date is the date on which a seller expects to receive payment from a buyer.”
AccountingTools, Inc. (author Steven Bragg) — Invoice due date definition, 2026-07-16; Heading "What is the Invoice Due Date?", first sentence. Verified 2026-09-09.

To arrive at the due date, the customer must find the invoice date and the payment terms on the invoice and calculate the due date from those two items; the article notes the invoice date could sit in one of several spots and the payment terms may not be next to it. (jurisdiction: United States (US-based professional publisher; the article states no other jurisdiction), entity_scope: customers calculating a due date from a received invoice, conditions: applies where the invoice shows an invoice date and payment terms rather than a stated due date)

“The customer must locate the invoice date (which could be located in one of several spots on the invoice), as well as the payment terms (which may not be located adjacent to the invoice date), and then calculate the due date based on these two items of information.”
AccountingTools, Inc. (author Steven Bragg) — Invoice due date definition, 2026-07-16; Heading "How to Determine the Invoice Due Date", second sentence. Verified 2026-09-09.

As a best practice, the invoice should state the exact date on which payment is due, in bold large font and in its own box in a prominent position, which the author says makes it much less likely the customer will fail to enter the due date in accounts payable software. (jurisdiction: United States (US-based professional publisher; the article states no other jurisdiction), entity_scope: sellers issuing invoices, conditions: recommended best practice, not a requirement)

“Clearly state the due date . To remedy any uncertainty about the invoice due date, state the exact date on which payment is due on the invoice, in bold large font, and in its own box in a prominent location on the page. Doing so makes it much less likely that the customer will ignore entering the due date in the accounts payable software.”
AccountingTools, Inc. (author Steven Bragg) — Invoice due date definition, 2026-07-16; Heading "Invoice Due Date Best Practices", best practice "Clearly state the due date". Verified 2026-09-09.

Some invoices carry a 'pay now' option that lets customers use a variety of payment types to pay immediately. (jurisdiction: United States (US accounting reference publisher; the article states no jurisdictional limit of its own), entity_scope: some invoices, conditions: hedged with 'some invoices')

“Some invoices come with a “pay now” option, allowing customers to use a variety of payment types to make an immediate payment.”
AccountingTools, Inc. (author Steven Bragg) — Invoice definition, 2026-05-08; Section 'Types of Invoices'. Verified 2026-09-09.

Not established from an authoritative source.

Required authority: authoritative professional or accounting standard. Highest achieved: high quality professional secondary reference.

What the invoice must show when you charge sales tax

See Individual sales invoices should generally include, among other things, the date, the customer's name and address, the shipping address, the type of product, quantity sold, sales price, any shipping charges, and the amount of tax — the amount of tax thus appearing as its own item alongside the sales price and shipping charges.

The vendor must always state the amount of sales tax due separately on the invoice or receipt given to the customer. (jurisdiction: New York State, United States, entity_scope: registered New York State sales tax vendors issuing an invoice or receipt to a customer, effective_from: 2011-06-02)

“You must always separately state the amount of sales tax due on the invoice or receipt that you give your customer.”
New York State Department of Taxation and Finance — Recordkeeping Requirements for Sales Tax Vendors — Tax Bulletin ST-770 (TB-ST-770), 2026-03-12; TB-ST-770, section 'What records to keep' > 'Sales records'. Verified 2026-09-09. Flagged for professional review — a bookkeeper or accountant should confirm this applies to your situation.

A vendor selling both taxable and nontaxable goods or services must identify on the invoice or receipt which of the items sold are subject to sales tax and which are not. (jurisdiction: New York State, United States, entity_scope: registered New York State sales tax vendors selling both taxable and nontaxable goods or services, effective_from: 2011-06-02, conditions: applies where the vendor sells both taxable and nontaxable goods or services)

“If you sell both taxable and nontaxable goods or services, you must identify which of the items you sell are subject to sales tax and which are not on the invoice or receipt.”
New York State Department of Taxation and Finance — Recordkeeping Requirements for Sales Tax Vendors — Tax Bulletin ST-770 (TB-ST-770), 2026-03-12; TB-ST-770, section 'What records to keep' > 'Sales records'. Verified 2026-09-09. Flagged for professional review — a bookkeeper or accountant should confirm this applies to your situation.

Whatever the industry, the records must let CDTFA determine the date of the sale, what was sold, all taxable and nontaxable charges, and how much tax was applied to the sale. (jurisdiction: California, United States (California sales and use tax), entity_scope: Businesses required to keep California sales and use tax records, conditions: Publication 116, revision September 2018; Stated as what CDTFA must be able to determine from the records, not as a prescribed invoice layout)

“In any case, the CDTFA must be able to determine the date of the sale, what you sold, all taxable and nontaxable charges, and how much tax was applied to the sale.”
California Department of Tax and Fee Administration — Publication 116, Sales and Use Tax Records — Detailed Records, 2018-09; Detailed Records — "How detailed should my sales records be?". Verified 2026-09-09. Flagged for professional review — a bookkeeper or accountant should confirm this applies to your situation.

Partly established. Established: presentation of the tax separately from the amount charged (S17). Missing: the elements an invoice is required to show where the business charges sales tax; identification of the seller.

Showing the tax separately from the amount it is charged on

See Individual sales invoices should generally include, among other things, the date, the customer's name and address, the shipping address, the type of product, quantity sold, sales price, any shipping charges, and the amount of tax — the amount of tax thus appearing as its own item alongside the sales price and shipping charges.

See The vendor must always state the amount of sales tax due separately on the invoice or receipt given to the customer.

See A vendor selling both taxable and nontaxable goods or services must identify on the invoice or receipt which of the items sold are subject to sales tax and which are not.

See Whatever the industry, the records must let CDTFA determine the date of the sale, what was sold, all taxable and nontaxable charges, and how much tax was applied to the sale.

What your invoice numbering has to achieve

Source documents are frequently (not always) identified with a unique number, the stated purpose being that they can be differentiated in the accounting system. (jurisdiction: United States, entity_scope: businesses generally (no entity type stated), conditions: stated as common practice ('frequently'), not as a requirement)

“Source documents are frequently identified with a unique number, so that they can be differentiated in the accounting system .”
AccountingTools, Inc. (author Steven Bragg) — Source document definition, 2026-05-16; Heading: "What is a Source Document?" — third sentence. Verified 2026-09-09.

Pre-numbering documents is described as particularly useful because it allows a company to investigate whether any documents are missing. (jurisdiction: United States, entity_scope: companies generally (no entity type stated), conditions: stated as a benefit ('particularly useful'), not as a requirement)

“The pre-numbering of documents is particularly useful, since it allows a company to investigate whether any documents are missing.”
AccountingTools, Inc. (author Steven Bragg) — Source document definition, 2026-05-16; Heading: "What is a Source Document?" — fourth sentence. Verified 2026-09-09.

Tracing starts with a source document and follows it forward into the accounting records, and it tests completeness. (jurisdiction: United States, entity_scope: audit/testing of accounting records generally)

“Tracing starts with a source document and follows it forward into the accounting records to test completeness.”
AccountingTools, Inc. (author Steven Bragg) — Source document definition, 2026-05-16; Heading: "Source Document FAQs" — question "What is the difference between tracing and vouching source documents?". Verified 2026-09-09.

Not established from an authoritative source.

Required authority: authoritative professional or accounting standard. Highest achieved: high quality professional secondary reference, primary regulator or government.

Unique numbers, visible gaps, and tracing a payment back to the document

See Source documents are frequently (not always) identified with a unique number, the stated purpose being that they can be differentiated in the accounting system.

See Pre-numbering documents is described as particularly useful because it allows a company to investigate whether any documents are missing.

See Tracing starts with a source document and follows it forward into the accounting records, and it tests completeness.

The records must provide the opportunity to trace any transaction back to the original source or forward to a final total. (jurisdiction: New York State, United States, entity_scope: registered New York State sales tax vendors who use a point-of-sale system, effective_from: 2011-06-02, conditions: applies only where the business uses a POS system)

“The records must provide the opportunity to trace any transaction back to the original source or forward to a final total.”
New York State Department of Taxation and Finance — Recordkeeping Requirements for Sales Tax Vendors — Tax Bulletin ST-770 (TB-ST-770), 2026-03-12; TB-ST-770, section 'Point-of-Sale (POS) systems' > 'POS system internal controls'. Verified 2026-09-09.

Partly established. Established: an order in which a missing document is visible (S21). Missing: every issued invoice uniquely identified; traceability from a payment or a ledger entry back to the document.

Required authority: authoritative professional or accounting standard. Highest achieved: high quality professional secondary reference, primary regulator or government.

Numbering shapes: prefixes, year series and per-transaction-type series

The auto-generated Zoho Books invoice number has an editable Prefix component that can be set for the new financial year's sequence; the page gives changing INV23-xxxx to INV24-xxxx as an example of such a change. (jurisdiction: United States (Zoho Books US edition help, US-EN), entity_scope: Zoho Books US organisations using auto-generated invoice numbers, platform: Zoho Books, platform_edition: US edition (US-EN) help, as fetched 2026-09-08, conditions: INV23-xxxx to INV24-xxxx is given only as an instance, not as a required format)

“In the next pop-up, edit the Prefix of the invoice number based on the new financial year’s sequence. For instance, you can change the prefix from INV23-xxxx to INV24-xxxx”
Zoho Corporation (Zoho Books US help/FAQ) — How do I modify the auto-generated invoice number for the new financial year? (Modify Auto-generated Invoice Number), Zoho Books US edition (US-EN) help/FAQ, Year End Accounting topic; no date shown on page, as fetched 2026-09-08; Section "In the invoice creation page", step 4. Verified 2026-09-09.

After saving a changed prefix in Zoho Books, invoice numbers for the user's future invoices are automatically generated with the new prefix. (jurisdiction: United States (Zoho Books US edition help, US-EN), entity_scope: Zoho Books US organisations using auto-generated invoice numbers, platform: Zoho Books, platform_edition: US edition (US-EN) help, as fetched 2026-09-08, conditions: applies to future invoices; the page says nothing about invoices already issued)

“The invoice numbers for your future invoices will be automatically generated with the new prefix.”
Zoho Corporation (Zoho Books US help/FAQ) — How do I modify the auto-generated invoice number for the new financial year? (Modify Auto-generated Invoice Number), Zoho Books US edition (US-EN) help/FAQ, Year End Accounting topic; no date shown on page, as fetched 2026-09-08; Section "In the invoice creation page", final step after "Click Save". Verified 2026-09-09.

QuickBooks Online offers a Custom transaction numbers option that lets the user set their own numbering preference for invoices, sales receipts and credit memos; turning it on adds a number field in which the user can enter any number or letter format they want. (jurisdiction: United States (en-US QuickBooks Online help article, US support and sales contacts), entity_scope: QuickBooks Online company files / subscribers listed for this article (Advanced, Plus, Simple Start, Essentials, Lite, Free, Intuit Enterprise Suite, QuickBooks Solopreneur Plus), platform: QuickBooks Online, platform_edition: US (en-US) edition, article updated 8/28/2026, effective_from: 2026-08-28, conditions: applies when the Custom transaction numbers option is used)

“Use the Custom transaction numbers option to set your own numbering preference for invoices, sales receipts, and credit memos. This adds a number field where you can enter any number or letter format you want.”
Intuit Inc. — Add custom transaction numbers to sales forms in QuickBooks Online, 2026-08-28; Opening paragraph, under article title "Add custom transaction numbers to sales forms in QuickBooks Online" (Updated 8/28/2026). Verified 2026-09-09.

Not established from an authoritative source.

Required authority: authoritative professional or accounting standard. Highest achieved: official platform documentation.

Who assigns the number, and keeping control of it

See QuickBooks Online offers a Custom transaction numbers option that lets the user set their own numbering preference for invoices, sales receipts and credit memos; turning it on adds a number field in which the user can enter any number or letter format they want.

To use one's own sales transaction numbers in QuickBooks Online, the Custom transaction numbers setting has to be turned on in the company settings. (jurisdiction: United States (en-US QuickBooks Online help article), entity_scope: QuickBooks Online company files covered by this article, platform: QuickBooks Online, platform_edition: US (en-US) edition, article updated 8/28/2026, effective_from: 2026-08-28, conditions: only where the user wants to use their own sales transaction numbers)

“If you want to use your own sales transaction numbers, make sure Custom transaction numbers is on in your company settings.”
Intuit Inc. — Add custom transaction numbers to sales forms in QuickBooks Online, 2026-08-28; Section "Turn on custom transaction numbering", introductory sentence. Verified 2026-09-09.

In QuickBooks Online, invoices, sales receipts and credit memos share one custom transaction number list, and the last number the user enters becomes the next number on all three of those sales forms. (jurisdiction: United States (en-US QuickBooks Online help article), entity_scope: QuickBooks Online company files covered by this article; invoices, sales receipts and credit memos, platform: QuickBooks Online, platform_edition: US (en-US) edition, article updated 8/28/2026, effective_from: 2026-08-28, conditions: custom transaction numbering in use)

“Invoices, sales receipts, and credit memos share the same custom transaction number list. The last number you enter becomes the next number on all three sales forms.”
Intuit Inc. — Add custom transaction numbers to sales forms in QuickBooks Online, 2026-08-28; Section "Turn on custom transaction numbering", "Note" following the numbered steps. Verified 2026-09-09.

An invoice's number is changed by the user typing the custom number or letter sequence they want into the Invoice no. field on the invoice. (jurisdiction: United States (en-US QuickBooks Online help article), entity_scope: QuickBooks Online company files covered by this article, platform: QuickBooks Online, platform_edition: US (en-US) edition, article updated 8/28/2026, effective_from: 2026-08-28, conditions: custom transaction numbers turned on; as part of the documented procedure to change an invoice number)

“In the Invoice no. field, enter the custom number or letter sequence you want to use.”
Intuit Inc. — Add custom transaction numbers to sales forms in QuickBooks Online, 2026-08-28; Section "Change an invoice number", step 3 of the numbered steps. Verified 2026-09-09.

Zoho Books auto-generates invoice numbers, and the page states the user can modify the auto-generated invoice number for a new financial year in two ways. (jurisdiction: United States (Zoho Books US edition help, US-EN), entity_scope: Zoho Books US organisations using auto-generated invoice numbers, platform: Zoho Books, platform_edition: US edition (US-EN) help, Year End Accounting topic, as fetched 2026-09-08, conditions: the two ways named by the page are the invoice creation page and the Transaction Number Series page)

“You can modify the auto-generated invoice number according to the new financial year in two ways:”
Zoho Corporation (Zoho Books US help/FAQ) — How do I modify the auto-generated invoice number for the new financial year? (Modify Auto-generated Invoice Number), Zoho Books US edition (US-EN) help/FAQ, Year End Accounting topic; no date shown on page, as fetched 2026-09-08; Body, opening sentence under heading "How do I modify the auto-generated invoice number for the new financial year?". Verified 2026-09-09.

Partly established. Established: who assigns numbers (S27, S30, S31). Missing: how the scheme holds when several people, sites or systems issue invoices; what has to be planned when the business moves to a different accounting system mid-sequence.

Required authority: authoritative professional or accounting standard, official platform documentation. Highest achieved: official platform documentation.

How accounting software assigns and preserves invoice numbers, and what void or delete does

See In QuickBooks Online, invoices, sales receipts and credit memos share one custom transaction number list, and the last number the user enters becomes the next number on all three of those sales forms.

See Zoho Books auto-generates invoice numbers, and the page states the user can modify the auto-generated invoice number for a new financial year in two ways.

In QuickBooks Online, voiding a transaction keeps a record of that transaction in the books, and that retained record does not affect totals. (jurisdiction: United States (en-US QuickBooks Online help edition), entity_scope: Businesses using QuickBooks Online, platform: QuickBooks Online, platform_edition: QuickBooks Online Advanced, Plus, Simple Start, Essentials, Free, Lite, Intuit Enterprise Suite, QuickBooks Solopreneur Plus, effective_from: 2026-09-07 (article last updated))

“When you void a transaction, you keep a record of the transaction in your books that don’t affect your totals.”
Intuit Inc. — Void or delete transactions, 2026-09-07; Void or delete transactions - introductory paragraph. Verified 2026-09-09.

In QuickBooks Online, a voided transaction is set to zero and is displayed as void in the user's records. (jurisdiction: United States (en-US QuickBooks Online help edition), entity_scope: Businesses using QuickBooks Online, platform: QuickBooks Online, platform_edition: QuickBooks Online Advanced, Plus, Simple Start, Essentials, Free, Lite, Intuit Enterprise Suite, QuickBooks Solopreneur Plus, effective_from: 2026-09-07 (article last updated))

“Voided transactions are zero and show as void in your records.”
Intuit Inc. — Void or delete transactions, 2026-09-07; Void or delete transactions - "Important :" bullet list, second bullet. Verified 2026-09-09.

In QuickBooks Online, when a transaction is deleted the transaction number does not change. (jurisdiction: United States (en-US QuickBooks Online help edition), entity_scope: Businesses using QuickBooks Online, platform: QuickBooks Online, platform_edition: QuickBooks Online Advanced, Plus, Simple Start, Essentials, Free, Lite, Intuit Enterprise Suite, QuickBooks Solopreneur Plus, effective_from: 2026-09-07 (article last updated), conditions: stated in the context of deleting a transaction)

“You remove a transaction everywhere except the audit log when you delete it. The transaction number doesn't change.”
Intuit Inc. — Void or delete transactions, 2026-09-07; Void or delete transactions - "Important :" bullet list, third bullet. Verified 2026-09-09.

Partly established. Established: how accounting software assigns invoice numbers (S25, S27, S28, S29, S30, S31); how accounting software preserves invoice numbers (S34). Missing: how accounting software enforces invoice numbers; what accounting software does to the number and the record when an invoice is voided, deleted or re-issued.

When an invoice counts as issued, and the copy you keep

The billing procedure set out in this article addresses three tasks: collecting the information needed to construct an invoice, creating invoices, and issuing them to customers; issuing to the customer is described as a distinct task from creating the invoice. (jurisdiction: United States (implied by the US publisher AccountingTools, Inc. and the article's reference to customer sales-tax codes; the document itself states no jurisdiction), entity_scope: Businesses following the billing procedure described in this article, conditions: applies to the billing procedure as described in this article)

“The following billing procedure addresses three tasks in the billing process, which involve collecting the information needed to construct an invoice , creating invoices, and issuing them to customers .”
AccountingTools, Inc. (author Steven Bragg) — The billing process, 2026-06-08; Heading "What is the Billing Process?", final sentence of the introduction. Verified 2026-09-09.

Where invoices are produced in multiple copies, the procedure says to separate (burst) the copies and keep the copies designated for retention by the business. (jurisdiction: United States (implied by the US publisher AccountingTools, Inc. and the article's reference to customer sales-tax codes; the document itself states no jurisdiction), entity_scope: Businesses producing multi-copy paper invoices, conditions: only if the invoices are in multiple copies)

“If the invoices are in multiple copies, burst the copies and retain the designated copies.”
AccountingTools, Inc. (author Steven Bragg) — The billing process, 2026-06-08; "Step 3: Prepare and Send Invoices (Billing Clerk)", first bullet. Verified 2026-09-09.

In this procedure the last act of the billing clerk in sending a paper invoice is handing the billing envelopes to the mail room for mailing; delivery to the customer is by post. (jurisdiction: United States (implied by the US publisher AccountingTools, Inc. and the article's reference to customer sales-tax codes; the document itself states no jurisdiction), entity_scope: Businesses with a mail room that mail paper invoices, conditions: paper invoicing via internal mail room)

“Deliver the billing envelopes to the mail room for mailing.”
AccountingTools, Inc. (author Steven Bragg) — The billing process, 2026-06-08; "Step 3: Prepare and Send Invoices (Billing Clerk)", fourth (final) bullet. Verified 2026-09-09.

The retained copies of issued invoices are filed, as needed, in one of two filing orders the article names: by invoice number or by customer name. (jurisdiction: United States (implied by the US publisher AccountingTools, Inc. and the article's reference to customer sales-tax codes; the document itself states no jurisdiction), entity_scope: Businesses retaining paper copies of issued invoices, conditions: filing done "as needed"; applies to the copies retained under Step 3)

“File the retained invoice copies as needed, either by invoice number or by customer name.”
AccountingTools, Inc. (author Steven Bragg) — The billing process, 2026-06-08; "Step 4: File Invoice Copies (Billing Clerk)", sole bullet. Verified 2026-09-09.

Partly established. Established: what record of issue a business is expected to keep (S36). Missing: what constitutes issue or delivery of an invoice.

Delivering the invoice and recording the issue

See The billing procedure set out in this article addresses three tasks: collecting the information needed to construct an invoice, creating invoices, and issuing them to customers; issuing to the customer is described as a distinct task from creating the invoice.

See In this procedure the last act of the billing clerk in sending a paper invoice is handing the billing envelopes to the mail room for mailing; delivery to the customer is by post.

In the procedure described, the copy of the invoice designated for the customer is the one placed into an envelope for sending, distinguishing the customer's copy from the copies retained internally. (jurisdiction: United States (implied by the US publisher AccountingTools, Inc. and the article's reference to customer sales-tax codes; the document itself states no jurisdiction), entity_scope: Businesses sending paper invoices to customers by mail, conditions: paper invoicing)

“Stuff the invoice version designated for customers into envelopes.”
AccountingTools, Inc. (author Steven Bragg) — The billing process, 2026-06-08; "Step 3: Prepare and Send Invoices (Billing Clerk)", second bullet. Verified 2026-09-09.

The article recommends moving from paper invoices to electronic invoices, on the stated basis that electronic delivery is faster and can be tracked. (jurisdiction: United States (implied by the US publisher AccountingTools, Inc.; the document itself states no jurisdiction), entity_scope: Businesses currently issuing paper invoices, conditions: presented as a best practice, not a requirement)

“In addition, transition from paper to electronic invoices for faster delivery and tracking.”
AccountingTools, Inc. (author Steven Bragg) — The billing process, 2026-06-08; Heading "How to Improve the Billing Process", bullet "Automate billing processes". Verified 2026-09-09.

Partly established. Established: how the invoice is delivered (S37, S39). Missing: at what point it is treated as issued; what record of the issue — to whom, on what date, in what form — the business keeps.

Correcting or cancelling an invoice you have already issued

A credit memo (credit memorandum) is a document the seller of goods or services issues to the buyer that reduces the amount the buyer owes the seller under an earlier invoice. (jurisdiction: Not stated in the document; general commercial practice described by a US-based publisher (AccountingTools, Inc.), entity_scope: Sellers of goods or services and their buyers, conditions: presupposes an earlier invoice)

“A credit memo is a contraction of the term "credit memorandum," which is a document issued by the seller of goods or services to the buyer, reducing the amount that the buyer owes to the seller under the terms of an earlier invoice .”
AccountingTools, Inc. (author Steven Bragg) — Credit memo definition, 2026-03-09; Heading "What is a Credit Memo?", first sentence. Verified 2026-09-09.

A credit memo may also be issued to correct billing errors on an invoice, such as overcharges or incorrect quantities (examples, not a closed list). (jurisdiction: Not stated in the document; general commercial practice described by a US-based publisher (AccountingTools, Inc.), entity_scope: Sellers correcting their own issued invoices, conditions: a billing error exists on an already-issued invoice)

“It may also be issued to correct billing errors, such as overcharges or incorrect quantities on an invoice.”
AccountingTools, Inc. (author Steven Bragg) — Credit memo definition, 2026-03-09; Heading "Reasons for a Credit Memo", second sentence. Verified 2026-09-09.

Partly established. Established: the expected treatment of an already-issued invoice that must be corrected (S42). Missing: the expected treatment of an already-issued invoice that must be cancelled; the record of the original issue is preserved.

Required authority: authoritative professional or accounting standard. Highest achieved: high quality professional secondary reference, official platform documentation, primary regulator or government.

Credit memos and voiding: fixing an invoice without deleting it

See In QuickBooks Online, voiding a transaction keeps a record of that transaction in the books, and that retained record does not affect totals.

See In QuickBooks Online, when a transaction is deleted the transaction number does not change.

See A credit memo (credit memorandum) is a document the seller of goods or services issues to the buyer that reduces the amount the buyer owes the seller under an earlier invoice.

See A credit memo may also be issued to correct billing errors on an invoice, such as overcharges or incorrect quantities (examples, not a closed list).

Partly established. Established: how an already-issued invoice is corrected without being deleted (S42); how an already-issued invoice is cancelled without being deleted (S32, S33). Missing: how the numbered set stays complete and explainable afterwards.

Required authority: authoritative professional or accounting standard, official platform documentation. Highest achieved: high quality professional secondary reference, official platform documentation.

How long issued invoices must be kept, and in what form

A vendor must retain a true copy of each sales slip, invoice, receipt, contract, statement or other memorandum of sale; each guest check, hotel guest check, receipt from admissions such as ticket stubs and receipt from dues; and each cash register tape and any other original sales document. (jurisdiction: New York State, United States, entity_scope: registered New York State sales tax vendors, effective_from: 2011-06-02)

“You must retain a true copy of each: sales slip, invoice, receipt, contract, statement, or other memorandum of sale; guest check, hotel guest check, receipt from admissions such as ticket stubs, receipt from dues; and cash register tape and any other original sales document.”
New York State Department of Taxation and Finance — Recordkeeping Requirements for Sales Tax Vendors — Tax Bulletin ST-770 (TB-ST-770), 2026-03-12; TB-ST-770, section 'What records to keep' > 'Sales records'. Verified 2026-09-09.

A vendor must keep all of its records for a minimum of three years from the due date of the return to which those records relate, or from the date the return is filed if that is later. (jurisdiction: New York State, United States, entity_scope: registered New York State sales tax vendors, effective_from: 2011-06-02)

“You must keep all of your records for a minimum of three years from the due date of the return to which those records relate, or the date the return is filed, if later.”
New York State Department of Taxation and Finance — Recordkeeping Requirements for Sales Tax Vendors — Tax Bulletin ST-770 (TB-ST-770), 2026-03-12; TB-ST-770, section 'How long must I keep these records?'. Verified 2026-09-09.

The Tax Department may require a vendor to keep records for longer than the minimum period, such as where the records are the subject of an audit, court case or other proceeding. (jurisdiction: New York State, United States, entity_scope: registered New York State sales tax vendors, effective_from: 2011-06-02, conditions: examples given are not an exhaustive list of when a longer period may be required)

“The Tax Department may require you to keep records for a longer period of time, such as when the records are the subject of an audit, court case, or other proceeding.”
New York State Department of Taxation and Finance — Recordkeeping Requirements for Sales Tax Vendors — Tax Bulletin ST-770 (TB-ST-770), 2026-03-12; TB-ST-770, section 'How long must I keep these records?'. Verified 2026-09-09.

Records maintained in an electronic format must be made available to the Tax Department in an electronically readable form. (jurisdiction: New York State, United States, entity_scope: registered New York State sales tax vendors maintaining records in electronic format, effective_from: 2011-06-02, conditions: applies where records are maintained in an electronic format)

“Records that are maintained in an electronic format must be made available to the Tax Department in an electronically readable form.”
New York State Department of Taxation and Finance — Recordkeeping Requirements for Sales Tax Vendors — Tax Bulletin ST-770 (TB-ST-770), 2026-03-12; TB-ST-770, section 'Maintaining records electronically'. Verified 2026-09-09.

The issued invoice and the entry it supports

See Tracing starts with a source document and follows it forward into the accounting records, and it tests completeness.

Vouching starts with a recorded transaction and works backward to the source document, and it tests existence, occurrence, or validity. (jurisdiction: United States, entity_scope: audit/testing of accounting records generally)

“Vouching starts with a recorded transaction and works backward to the source document to test existence, occurrence, or validity.”
AccountingTools, Inc. (author Steven Bragg) — Source document definition, 2026-05-16; Heading: "Source Document FAQs" — question "What is the difference between tracing and vouching source documents?". Verified 2026-09-09.

Source documents are critical to auditors, who use them as evidence that recorded transactions actually occurred. (jurisdiction: United States, entity_scope: auditors of businesses generally)

“Source documents are critical to auditors , who use them as evidence that recorded transactions actually occurred.”
AccountingTools, Inc. (author Steven Bragg) — Source document definition, 2026-05-16; Heading: "Who Uses Source Documents?" — first sentence. Verified 2026-09-09.

To be considered complete, electronic records must permit direct reconciliation of receipts, invoices and other source documents with the entries in the taxpayer's books and records and on its returns. (jurisdiction: New York State, United States, entity_scope: registered New York State sales tax vendors whose business uses a point-of-sale system and keeps electronic records, effective_from: 2011-06-02, conditions: applies only where the business uses a POS system)

“In order to be considered complete, the electronic records must permit the direct reconciliation of the receipts, invoices, and other source documents with the entries in the books and records and on the returns of a taxpayer.”
New York State Department of Taxation and Finance — Recordkeeping Requirements for Sales Tax Vendors — Tax Bulletin ST-770 (TB-ST-770), 2026-03-12; TB-ST-770, section 'Point-of-Sale (POS) systems' > 'POS system purchase records to be kept'. Verified 2026-09-09.

Not established from an authoritative source.

Required authority: authoritative professional or accounting standard. Highest achieved: high quality professional secondary reference, primary regulator or government.

Keeping the invoice usable as evidence later

See The records must provide the opportunity to trace any transaction back to the original source or forward to a final total.

See Source documents are critical to auditors, who use them as evidence that recorded transactions actually occurred.

Once a source document's information has been recorded in the accounting system, the source document is indexed for easy access and archived. (jurisdiction: United States, entity_scope: businesses generally (no entity type stated), conditions: applies after the information has been recorded in the accounting system)

“Once the information in a source document has been recorded in the accounting system, the source document is indexed for easy access and archived.”
AccountingTools, Inc. (author Steven Bragg) — Source document definition, 2026-05-16; Heading: "Source Document Storage" — first sentence. Verified 2026-09-09.

Digital records are widely accepted for accounting and auditing purposes, provided they are accurate, complete and securely stored. (jurisdiction: United States, entity_scope: businesses generally (no entity type stated), conditions: acceptance hedged as 'widely accepted', not universal; conditioned on the records being accurate, complete and securely stored)

“Digital records are widely accepted for accounting and auditing purposes, provided they are accurate, complete, and securely stored.”
AccountingTools, Inc. (author Steven Bragg) — Source document definition, 2026-05-16; Heading: "Source Document FAQs" — question "Can source documents be digital?". Verified 2026-09-09.

It is usually (not invariably) necessary to retain source documents for several years; no specific period is stated. (jurisdiction: United States, entity_scope: businesses generally (no entity type stated), conditions: hedged ('usually necessary'); duration stated only as 'several years')

“It is usually necessary to retain source documents for several years.”
AccountingTools, Inc. (author Steven Bragg) — Source document definition, 2026-05-16; Heading: "Source Document FAQs" — question "How long should source documents be retained?". Verified 2026-09-09.

Partly established. Established: keeping the copy as issued (S43); how long issued invoices remain available (S44). Missing: its agreement with the ledger entry it supports.

Required authority: authoritative professional or accounting standard, primary regulator or government. Highest achieved: high quality professional secondary reference, primary regulator or government.

Not yet fully established from an authoritative source

  • Establish the elements a customer invoice must carry to function as the originating record of a receivable and of revenue, and what each element supports. (not established; below the required authority class)
  • Establish which elements an invoice is required to show where the business charges sales tax, including identification of the seller and presentation of the tax separately from the amount charged. (partly established)
  • Establish what an invoice numbering scheme must achieve for the issued set to be unique, complete and traceable, and which scheme shapes satisfy those requirements, including how number assignment is controlled or partitioned when several people, sites or systems issue invoices and how the combined set is then checked for completeness, and what must be preserved for the series to stay unique and complete when the business moves its books to a different accounting system mid-sequence. (not established; below the required authority class)
  • Establish how accounting software assigns, enforces and preserves invoice numbers, and what it does to the number and the record when an invoice is voided, deleted or re-issued. (partly established)
  • Establish the expected treatment of an already-issued invoice that must be corrected or cancelled, such that the record of the original issue is preserved. (partly established; below the required authority class)
  • Establish what constitutes issue or delivery of an invoice and what record of issue a business is expected to keep. (partly established)
  • Establish the requirement that a retained issued invoice agrees with the ledger entry it supports, so that the receivable and the revenue recorded correspond to the document as issued, and what a business is expected to be able to show to demonstrate that correspondence. (not established; below the required authority class)
  • Establish what the invoice does in the books — it originates the receivable and the revenue entry and stands as the record supporting both — so the required contents follow from a stated function rather than from convention. (partly established; below the required authority class)
  • Specify the identifying elements the invoice must carry — seller identity and contact details, customer identity, invoice date, unique invoice number, and any reference the customer requires to process it — and explain what each one makes possible. (not established; below the required authority class)
  • Specify the substance elements: what is being billed, the quantities and rates or the basis on which the charge is computed, the period or delivery date the charge relates to, and the currency of the amounts. (partly established; below the required authority class)
  • Specify the terms elements the invoice must carry — the due date and the basis on which it is set, accepted payment methods and remittance details, and any stated late-payment consequence — and explain that the terms shown on the invoice are what the receivable is then tracked against. (not established; below the required authority class)
  • Establish what a numbering scheme must achieve: every issued invoice uniquely identified, an order in which a missing document is visible, and traceability from a payment or a ledger entry back to the document. (partly established; below the required authority class)
  • Explain the numbering shapes that satisfy those requirements, including sequences segmented by period, entity, location or channel, and state what each shape must still guarantee about uniqueness and completeness. (not established; below the required authority class)
  • Establish who assigns numbers and how the scheme holds when several people, sites or systems issue invoices, and what has to be planned when the business moves to a different accounting system mid-sequence. (partly established; below the required authority class)
  • Explain issuing: how the invoice is delivered, at what point it is treated as issued, and what record of the issue — to whom, on what date, in what form — the business keeps. (partly established)
  • Establish how an already-issued invoice is corrected or cancelled without being deleted, and how the numbered set stays complete and explainable afterwards. (partly established; below the required authority class)
  • Establish what makes the issued invoice usable as evidence later: keeping the copy as issued, its agreement with the ledger entry it supports, and how long issued invoices remain available. (partly established; below the required authority class)

Reference date 2026-09-07. Statements are quoted verbatim from their sources; scope and verification dates are shown on each.

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