Privacy Policy

This Privacy Policy describes how UppaGo ("we", "us", "our") collects, uses, and protects information when you use our platform and services. We are committed to handling your data responsibly and transparently.

We may update this policy from time to time. We will notify you of material changes via email or through the Service.

We collect information that you provide directly, including:

• Account information: name, email address, and password
• Organization information: company name, industry, and contact details
• Documents and data you upload for processing
• Communications you send to us

We also collect certain information automatically, such as:

• Usage data: pages visited, features used, and actions taken
• Device and browser information
• Log data: IP addresses, timestamps, and request details

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process your documents and deliver AI-powered insights
• Manage your account and subscription
• Send you service-related communications
• Detect and prevent fraud, abuse, and security incidents
• Comply with legal obligations

We do not sell your personal information. We may share information with:

• Service providers who help us operate the platform (e.g., hosting, payment processing, email delivery)
• Your bookkeeper or team members, as configured by your access settings
• Law enforcement or regulators when required by law

Payment processing is handled by Stripe. We do not store payment card numbers, bank account details, or billing addresses. Stripe's handling of your payment information is governed by their privacy policy.

We retain your account data for as long as your account is active or as needed to provide the Service. If you deactivate your account, we will retain your data for a reasonable period to fulfill legal obligations and resolve disputes, after which it will be deleted or anonymized.

Documents you upload are retained according to your subscription plan and can be deleted by you at any time.

We implement appropriate technical and organizational measures to protect your data, including encryption in transit and at rest, access controls, and regular security reviews. However, no system is perfectly secure, and we cannot guarantee absolute security.

You have the right to:

• Access and update your personal information through your account settings
• Request deletion of your account and associated data
• Opt out of non-essential communications

To exercise these rights, contact us at the address below.

Your information may be processed and stored in the United States or other countries where our service providers operate. By using the Service, you acknowledge this transfer.

The Service is not directed to children under 18. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us so we can delete it.

If you have questions about this Privacy Policy or our data practices, please contact us at privacy@uppago.com.